Frequently Asked Questions
How do I place a pre-order?
To place a pre-order, sign up for our newsletter. You'll receive an email with a unique password to access our shop during the pre-order window. Once inside, you can select your desired products and complete the checkout process.
When will my pre-order be shipped?
Orders are typically shipped within 2-3 weeks after the pre-order window closes. You will receive an email notification with tracking information once your order has been shipped.
What are the shipping times?
Standard shipping times are as follows:
Domestic (U.S.): 3-5 business days
International: 7-14 business days
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placing the order. Be sure to get in touch with our customer service team at hello@nightmarket24-7.com as soon as possible.
What if my product is damaged or defective?
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund.
Are your products vegan and gluten-free?
Many of our products are vegan and gluten-free. Please check the product descriptions for specific details.
How should I store my products?
Store our infused oils and condiments in a cool, dark place. Snacks should be kept in airtight containers to maintain freshness. Beverages are best refrigerated.